DELIVERY PRINCIPLES 

SCCI PartnerLink

SCCI PartnerLink services are delivered quickly, cost-effectively and with minimal disruption to staff. We concentrate purely on the relationship dealings between partners and thus we are clinical, impartial and totally objective.

PartnerLink Confidentiality

We handle both personally and commercially sensitive information. We, therefore, have a very strict information management and security policy. During appraisals, we guarantee that individual contributions are used without revealing sources and we do not retain names in our records. Also, emotive language is purged so that our outcomes focus on practical, joint improvement initiatives and objective performance measures.

PartnerLink Service Delivery Principles

• Short, scientifically designed online surveys of knowledgeable people on all relationship sides to identify key partnership performance drivers

• If required, a small number of structured telephone interviews can be carried out based on the survey report to generate deep insights into root causes

• Analysis using a powerful organisational behaviour model based upon universal principles that distils the essential bottom line and operational relationship dynamics

• The results are discussed and verified by all partners. This can be in a facilitated workshop

• The report lists practical, prioritised recommendations that can be used to formulate and agree an action plan and kick-start a change programme