increasing the commercial value
of your business relationships

How We Work

SCCI’s services are delivered quickly, cost-effectively and with minimal disruption to staff.

Confidentiality

SCCI handles both personally and commercially sensitive information.  We therefore have a very strict information management and security policy.  During appraisals we guarantee that individual contributions are used without revealing sources and we do not retain names in our records.  Also, emotive language is purged so that our reports focus on practical, joint improvement initiatives and objective performance measures.

SCCI Service Delivery Principles

SCCI services derive their unique power from 4 sources: 

• They rest upon 15 minute, on-line surveys and a minimal number of 1 hour telephone interviews provided by the knowledgeable people on all relationship sides. 

• The data collection uses scientifically rigorous methods which when allied to complete confidentiality, generates frank and perceptive insights. 

• The analytical method uses a powerful, organisational behaviour model to make sense of messy and complex situations. 

• The results, which include practical recommendations, are presented in a business-friendly report and, face-to-face to the Relationship Managers.

Feedback

Having fully explored our relationship for the first time and exposed all the key issues for us to address we intend to repeat the process annually so that we can manage our progress,

Senior Project Manager, Challenger Tanks, BAe Systems